Returns

Portrait Styles Returns Policy

1 – We accept returns, and will gladly provide you with a complete 100% refund if for any reason you are unhappy with your product. You can also return purchased items, opened or unopened, within 30 days of your purchase with receipt or proof of purchase for a complete refund. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at office@metrovportraits.com

  1. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at office@metrovportraits.com with details of the product and the defect. We will then provide you with a return address.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

  1. Exceptions

Sale or Discounted items are non-refundable and non-exchangeable. 

  1. Shipping

To return the item you purchased, contact us: office@metrovportraits.com

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

In certain cases, we may simply refund your money without requesting that it be returned to us. Thank you

 

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